top of page

FAQ

Do I have to use Lupin House rigs? 


Yes! We have an incredible family of rigs exclusive to our mentorship for you to choose from. Animating with our in-house rigs allows us to push your work further down the pipeline to get lit and rendered!​

​

Do you provide Autodesk Maya licenses?

No, we do not provide you with a Maya license. All of our students are expected to have a license of their own prior to enrollment!

​

How do I share my animation work during classes?

Lupin House uses Syncsketch to share animation WIPs! It's an excellent site that allows for draw overs, written notes, and more. And best of all - it's free!

​

How do I join the class? 


Our mentorship classes are held through Zoom! You will receive your class zoom link upon enrollment.

​

What happens if I miss a class? 


Unfortunately, if you miss a class for any reason, that class will be missed. 

​

Are classes recorded?


Yep! All classes are recorded and uploaded to your mentor's folder on Skool! You will also maintain access to this folder post-mentorship so you can check out any future recordings as well.

​

Do I lose access to the Rigs and Discord once my mentorship is finished? 


Nope! You will have lifetime access to our rigs and all future rigs. And you will also have lifetime access to our Discord server. 

​

Can I start anytime? 

 

Yes! That is one of the benefits of doing a mentorship at Lupin House. We do not run terms. We want to be ready when you are! If the class has space you can drop in at any time! If the class is full, it will not be long until you can join, as everyone starts at different times! 

​

Can I get a refund?​

​

We want to inform you that all purchases are considered final. We kindly ask you to thoroughly review our website and product information before making your purchase. Thank you for your understanding.

​

Am I good enough? 


We tailor our mentorships to you! We accept animators of all levels. We focus in on your weakest areas so that you can improve FAST! and get to having fun! Which is what animation is all about! 

​

How long are the mentorships? 


We offer 6-week, 9-week, and 12-week mentorships.  Depending on your skill level and how much support you need would determine the length of the mentorship you should apply for. 

​

 

Customer support details & contact info​

If you have any questions, comments, or concerns about the terms and agreements outlined on this website, please do not hesitate to contact us at the following:

​

Email: rossana@lupinhouse.com or info@lupinhouse.com​

​

We encourage you to reach out to us with any questions or concerns you may have regarding the terms and agreements outlined on this website. Our team is dedicated to ensuring that our users have a positive experience on our platform, and we are always happy to help in any way we can.

bottom of page